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Fragment brand
Fragment brand






So, deciding a new template is needed, salvaging some photos, graphs and texts from older materials, briefing the agency, waiting, reviewing and providing feedback, passing over to development, deploying to target system. Why creating emails from scratch every time is a horrible idea, actually This is where you realize things are going in the wrong direction in terms of how those email templates are traditionally produced. Of course, just saying “we need more content” is dumb – unless you can have it created without compromising the quality or blowing costs. simply more content, so they are not likely to beat the same key message to death by repetition.

  • Provide the reps with more options as to what to send – i.e.
  • Make the email interactions more topic-focused, as opposed to just giving the same message but from the rep’s email address (another aspect of personalization).
  • Coordinate the email messaging in the wider omnichannel engagement scope (requires infrastructure and more vigorous tracking).
  • To avoid this, there are three interconnected tactics: …away, that is, from anything but the unsubscribe link in the footer. If each and every representative is told to hit the SEND button more often, we’ll have to paraphrase the old proverb:Īn email each day will keep the doctor away – While RTE are most likely to survive, as a channel, the COVID-19-inflicted inbox assault, this does not guarantee they will do so with 100% certainty. Here is where the oversaturation problem emerges. Rep-triggered email stands for more value than could be squeezed into a 3-minute rep call. While the industry average click rate for pharmaceutical promotion is about 2.25% (Mailchimp data), Veeva reports 20% for Approved Email (which are rep-triggered and CRM-managed in nature). Even if we take the industry specifics out of the view for a moment, triggered emails in general have a 70.5% higher open rate simply because the customers more or less expect to receive them.īack to pharma, there is also the unique nature of interaction between physician and brand – and the role of the rep’s own personal appeal. Out of these three, the latter is clearly winning the day. Rep-triggered email (in Veeva use, Approved Email), sent by field representatives to a specified HCP on a particular occasion. The purely transactional, “technical” emails (registration confirmation, subscribe/unsubscribe notifications, and so on).ģ.

    fragment brand

    In general, pharma emails circulate in three roles:ġ.

    fragment brand

    Rep-triggered emails and how not to “oversaturate” the physician community It involves personalization – and a little bit of rethinking the way content is produced, tackling both audience reception and production costs issues. When you are directly involved in building omnichannel engagement – and content for it – you can’t but think about it in between reading the coronavirus spread updates.Īnd when you think about it – there actually appears to be a way to save email as a channel.

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    What if HCPs get all fed up with the sheer amount? What if they already are? How to ensure the channel is not clogged before the social distancing is over – and make sure it’s still there and happy thereafter? Also, the wee, tiny gnawing unease about budgets is kicking in already. Since late March, though, there have been concerns, now progressing into anxiety among strategists. Now that F2F rep calls and conferences are out of the agenda for a time, email use has soared, along side (naturally) remote detailing and other digital content types. Just to give one example, for our own content development teams at Viseven, email projects (including Veeva Approved Email) represented a hefty 55.8% of total assets produced, overshadowing other projects – eDetailing, landing pages, etc. Email, as a marketing channel for physician engagement, was a big deal in 2019 – and is becoming a lifeboat for brand communication strategies in 2020.






    Fragment brand